All players and servers are fully tested prior to shipping, therefore the following terms & conditions apply:


  • If a product is found to be faulty it can be returned within 21 days and a replacement will be sent out

  • Please note that this is a bespoke service and we provide free remote support/installation for our customers

  • If a customer is not fully satisfied with the product/s they must be returned within 30 days of the purchase date, please contact Digital Livingroom for any advice/support in installing the player or server first

  • Products should be returned in their original condition, the product/s will be inspected for marks/scratches.  If the returned product arrives damaged due to poor packaging a refund will not be accepted

  • A reduction in the refund will be applicable if any marks are found and the product is not in a resellable condition

  • If the player/server is found to be faulty resulting from tampering or neglect - i.e damage to any electronic parts, a refund will not be paid to the customer for customers requesting a refund

  • Any paypal fees/credit card fees incurred by the seller will be deducted from the buyers refund and original shipping costs will also be deducted for unwanted products that aren't faulty



Address for returns:

Digital Livingroom,

4 Rolls Close,




NP44 4QU


Tel: 01633 509771

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